Virtualisation Tips & Tricks

Validate and Deploy fails with errors such as:

Failed to retrieve compatibility matrix for component VMware Cloud Foundation Operations with version 9.0.0.0.########

Failed to retrieve compatibility matrix for component VMware Cloud Foundation Operations fleet management with version 9.0.0.0.#######

Failed to retrieve compatibility matrix for component VMware vCenter with version 9.0.0.0.#######

Failed to retrieve compatibility matrix for component SDDC Manager with version 9.0.0.0.#######

Failed to retrieve compatibility matrix for component VMware NSX with version 9.0.0.0.#######

This is also applicable in the scenario where VCF 9.x bring up is failing during validation due to below error:

ERROR [vcf_dm,f] [c.v.e.s.o.model.error.ErrorFactory,dm-XX]  [XXXX] COMPATIBILITY_CONTROLLER_EXCEPTION VvsCompatibilityController controller failed with error message : Invalid VMwareProductVersion format: 8.18.6-Ops Fresh Install: 25211474 Ops CP:25211476 Ops Upgrade: 25211477

1. Connect to the Installer appliance via SSH, switch user to ‘root’.
2. Backup the LCM application properties file: cp /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties.bak
3. Modify the LCM application properties file:
   • Open the file for editing:
     vi /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties
     • Locate the line vcf.compatibility.controllers.compatibilityCheckEnabled= and change its value to false. If the line does not exist, add it to the end of the file:
       vcf.compatibility.controllers.compatibilityCheckEnabled=false
     • Save and exit the file (in vi, press Esc, then :wq!, then Enter).
4. Restart the LCM service: systemctl restart lcm.service
5. Backup the Domain Manager application properties file:cp /etc/vmware/vcf/domainmanager/application-prod.properties /etc/vmware/vcf/domainmanager/application-prod.properties.bak
6. Modify the Domain Manager application properties file:
   • Open the file for editing:
     vi /etc/vmware/vcf/domainmanager/application-prod.properties
   • Locate the line vcf.domainmanager.validation.enableVvsInteropValidation= and change its value to false. If the line does not exist, add it to the end of the file:
     vcf.domainmanager.validation.enableVvsInteropValidation=false
   • Save and exit the file.
7. Restart the Domain Manager service: systemctl restart domainmanager.service
8. Verify Services are Running: systemctl status lcm.servicesystemctl status domainmanager.service Ensure both show as active (running).
9. Retest the operation that was previously failing due to compatibility checks.

LCM Application

Domain Manager

That’s it ! After that just run re-check again and everything should be fine.